Warranty Summary
SELFSTORE provides a 14-month limited warranty from the date of purchase against manufacturing defects and functional failures of the external hard drive under normal usage conditions.
Warranty does not cover physical damage, accidental damage, liquid damage, misuse, unauthorized opening or repair, modification, tampering, or damage caused by improper handling.
The warranty will be void if the warranty/security seal affixed to the product is broken, removed, damaged, or tampered with.
Warranty service is applicable only to the original product and may require a valid purchase invoice/order details and the product serial number.
Covered in Warranty
Manufacturing defects and functional failures of the external hard drive under normal usage conditions.
Not Covered in Warranty
Physical/accidental damage, liquid damage, misuse, improper handling, unauthorized opening or repair, modification, tampering, and broken, removed, or damaged warranty/security seal.
Warranty Service Type
To claim warranty, contact SELFSTORE Customer Support through the provided email address or service center contact number.
The customer may be required to provide the purchase invoice/order details, product serial number, and clear photographs/videos showing the issue and the warranty/security seal.
After initial verification, the customer must securely pack and send the defective external hard drive to the designated SELFSTORE service center at their own cost, unless otherwise instructed by SELFSTORE.
The product will be inspected by our service team. If the issue is confirmed to be covered under warranty, SELFSTORE will repair or replace the product at its discretion.
Warranty claims will not be accepted if the warranty/security seal is broken, removed, damaged, or tampered with.